What does Hyperautomation really mean?

Richard Bergman

November 3, 2021

The concept of Hyperautomation

Hyperautomation may sound a bit like science fiction, but it has real life applications. It is used to swiftly identify, validate and automate a wide array of business and IT activities. Hyperautomation is a broad term for the outcome of multiple machine learning, packaged software, and range of tools used to complete a given task. It may utilize advanced technology such as AI and machine learning to streamline work processes and assist people.

This means that Hyperautomation can be applied in nearly every aspect of the modern marketplace. Gartner Inc has estimated that the worldwide market for this technology will reach $596.6 billion in 2022.

Worldwide Forecast for Hyperautomation-Enabling Technologies, in millions of U.S. Dollars (source: Gartner.com, April 2021)

So, what are the key components of Hyperautomation? What are the benefits? How do you get started? By the end of this article, we hope to give you a better understanding of the Hyperautomation technology – and how it can help to increase the productivity, precision and reliability of your organization.

Benefiting from Hyperautomation

Hyperautomation can significantly reduce company costs while improving security and freeing up internal resources. Such benefits can be leveraged to improve areas such as customer experience, marketing and sales.

Hyperautomation helps your organization to:

  1. Capture and interpret a wide array of data. The insights drawn can help improve the decision-making processes and customer experiences with your organization.
  2. Optimize workforce engagement. This is done by ensuring that repetitive tasks are completed consistently and efficiently.
  3. Utilize low-code/no-code digital technologies. This can help you automating tasks that would otherwise need manual intervention to reduce costs and time.
  4. Increase agility. This is achieved by providing more accurate, faster insights for better decision-making.

Key components of Hyperautomation

What does Robotic Process Automatinon (RPA) have in common with Intelligent Business Process Management (iBPM)? The truth is that Hyperautomation is somewhat of a broad umbrella. The term encompasses multiple Automation technologies, tools and Automation platforms, which is also what makes it such a useful concept. Chance is that you already are familiar with some of the technologies presented here. Let's take them one by one.

1. Robotic Process Automation (RPA)

Robotic Process Automation is a software technology that helps you to automate repetitive tasks in business processes. RPA can be used for procurement, pricing, billing, quote request, follow-up,  data input and system maintenance and repair. RPA software bots interact with any application or system in a similar way as humans, with the exception that RPA bots function around the clock, significantly faster, and with complete dependability and accuracy.

You can read our educational article explaining the concept of RPA in further detail.

2. Artificial Intelligence (AI)

Artificial intelligence (AI) is a diverse field of machine learning. It is concerned with creating intelligent computers capable of undertaking actions that would otherwise require human intelligence. Machine Learning (ML), Natural Language Processing (NLP), API integrations, digital process Automation, and Optical Character Recognition (OCR) – they are all extensions of AI technology, fulfilling varying tasks and requirements.

3. Machine Learning (ML)

The goal with Machine Learning is to make machines more intuitive, by enabling them to learn and develop programs. Machine learning allows computers and robots to make data-driven decisions, instead of being specifically programmed to perform a particular task. ML algorithms can then optimize those processes. This is done by coordinating computing resources, analyzing historical and real-time data, and taking automated actions to prevent delays. 

4. Intelligent Business Process Management suites (iBPM)

Intelligent Business Process Management employs distinct approaches to identify, model, assess, measure, improve, and optimize business processes. iBPM coordinates the behavior of people, systems, information and objects to generate business outcomes that support your company strategy.

5. Process Mining

Process mining software assists Hyperautomation tools in tracking the processes that need to be accelerated and ensuring faster output. Process mining software understands the flow of business transactions – and outlines how to perform it effortlessly. 

Hyperautomation for your organization

Hyperautomation, as explained earlier, can combine core automation and RPA with advanced technologies like AI and machine learning. In utilizing Hyperautomation, your organization can benefit from hyper-automation in several important areas. 

1. Enhanced productivity and agility

Hyperautomation is perfect for maximizing productivity. It is possible by delegating low-value tasks to automation tools, which allows employees to devote more time to higher-value jobs. It enables you to benefit from an efficient and agile decision-making capability while growing your business.

2. Optimizing ROI and lowering costs

Integrating Hyperautomation can increase earnings while decreasing costs. Improved staff morale, higher productivity, and revenue, as well as happy customers, all contribute to the financial benefits of Hyperautomation. Gartner predicts that businesses will be able to decrease operational expenses by 30% by 2024.

3. Acceleration and accuracy

Hyperautomation enhances the speed and accuracy of work processes and enables the Automation of complex business processes. The use of AI, NLP, deep learning, and predictive analytics allows end-to-end Automation. It provides robots with the ability to imitate human intelligence, while reducing human error and fatigue. Thereby substantially boosting speed and efficiency.

4. Better customer experience

Hyperautomation delegates complicated and time-consuming work to bots. This enables employees to dedicate their attention to enhancing customer experience, by understanding the preferences of their customers. It also allows them to provide tailor-made solutions which are unique to each customer. 

5. Processes, robots and the digital workforce

Hyperautomation is the outcome of intelligent process automation within an organization, allowing it to run without human intervention. Automation capabilities such as artificial intelligence (AI) machine learning (ML), natural language processing (NLP), intelligent optical character recognition (OCR) and AI visual recognition all have one thing in common. The technologies enhance Hyperautomation skills so that robots can perceive, dissect and analyze work. Hyperautomation can be used  for process mining and task mining functions, with the ability to plot out business processes. 

Use cases for Hyperautomation

Hyperautomation can be utilized in any industry. It has the flexibility to provide customizable solutions that fit the needs of a particular business or industry, enabling digital transformation. There are many industry-specific examples demonstrating the benefits of hyper-automation. Let's provide you with some examples of how Hyperautomation can be applied.

Hyperautomation in healthcare

Hyperautomation offers Automation opportunities with tangible benefits and values to the healthcare industry. One of the main reasons is that healthcare often make use of a lot of repetitive processes, contractual obligations and regulations. Hyperautomation, with technologies such as natural language processing (NLP), provides automated services, speeds up processes, reduces operational costs and provides higher quality.

Hyperautomation in manufacturing

Hyperautomation is similar to the second industrial revolution. To manufacture superior quality goods at scale, manufacturing facilities can employ Hyperautomation initiatives with Intelligent Business Process Management (iBPM). 

Hyperautomation in finance

In the financial services often involve calculations, transactions, and interactions with consumers, vendors, asset managers and other entities. Here, Hyperautomation can be used in conjunction with technologies like Optical Character Recognition (OCR). It may decrease manual efforts and errors, while ensuring high-quality outcomes on both front and back-end operations.

How to get started with Hyperautomation

Like with every business effort, the measure of success it determined by the quality of planning. Creating a Hyperautomation plan can assist in the consolidating your objectives and operations. Here are four steps to your Hyperautomation roadmap:

1. Identify objectives

To create a strong strategy, you must first identify the specific goals that you want to achieve through the integration of Hyperautomation. The adoption of a comprehensive approach to a holistic vision is vital to a successful business process automation. For a comprehensive approach to be complete, it means that it should span all individuals, departments and processes with in your organization.

2. Optimize scalability

Hyperautomation is an infrastructure of advanced technologies that are used to scale automation capabilities in an organization. It entails a sizable implementation of Automation methods. In other words, it's essential to see every opportunity through the perspective of scalability. This stage analyses which domains will benefit the most from the implementation of RPA technology.

3. Research 

Research is either carried out internally or with the use of third-party consultants. It consists of identifying processes that are ripe for automation. It ends up being in admin-heavy departments, such as finance, accounting or HR. This stage also features technology demonstrations and assessments of selected RPA providers that act as a proof of concepts (POC's) and knowledge-gathering platforms.

4. Process, pilot and implementation

At this stage, businesses ensure that the necessary workforce is educated and ready to carry out the chosen RPA deployment. It also includes processes that are required in order to support and test the IT infrastructure. All implementation actions are recorded, tracked and carried out, following predefined standards.

Still unsure about Hyperautomation for your business excellence? Connect with Turbotic for a consultation.